Wicresoft is a first-class provider of an extensive range of cloud services and fully-managed IT services and support
Fully Managed IT
Engineering & Installation
CIO Advisory Services
IT Service Desk
On-Site Engineer Escalation
Out of Hours
Monitoring & Alerting
Third Party Triage
Service Account Management
Managed Services Support Packages
We offer 3 main types of support contracts – Silver, Gold & Platinum, however we can also offer bespoke services tailored to suit your specific requirements.
Silver Support is a reactive time and material based service, whilst both Gold & Platinum services include proactive support.
For Gold & Platinum services we deploy our world-class monitoring application, as standard, which complements our personal experience and knowledge. We can monitor a range of devices and will pro-actively fix faults before they impact your business, thereby helping you to reduce downtime.
Platinum Support offers the same benefits as Gold but with the benefit of up to 4 hours per month of administrative work, patch management and other maintenance tasks which are included in the service.
We are also able to offer a range of extended, out-of-hours support options, on any of our support packages, should your business require this.