Our Methodology

For each client engagement, we work to a clearly defined, thorough and professional methodology which closely follows the Design Council’s “Double Diamond” methodology.

This process identifies your specific needs, presents appropriate solutions, refines and implements them in an agreed timescale to deliver tangible outcomes through five distinct phases:

  1. Discover
  2. Define
  3. Develop
  4. Deliver
  5. Support

Our team work in partnership with you and offer guidance throughout each stage of the process. When we reach the end of the engagement, we can offer support services to ensure things stay on track and you can focus on running your business.

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The first stage of the process revolves around the identification and understanding of client needs.


The second stage focuses on the interpretation and alignment of these needs to meet required outcomes.


The “Develop” stage of the process is where solutions and plans start to come to life.


This phase of the process includes implementation of any recommendations made, documentation, handover and go-live.


Our professionals provide advice and recommendations at all stages, working in partnership with you to manage the process and deliver results.

Complete Support

We continue the relationship by offering IT support and assistance, if required, so you can concentrate on running your business.

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